Testimonials

Our vehicles are an extremely important part of our family and business life, and we've bought
several from Cross Roads over the past few years. Each time we've found the Cross Roads team to be honest and straightforward, and they made the process enjoyable. Our cars and motorcycle were top quality, and we never felt like we were being "handled." I've told our family and friends to shop Cross Roads and experience the difference for themselves!

Nick & Gail Guzzardo (3 cars since 2007)

 

 

 

I just purchased a 2010 HHR from the team at Cross Roads, and I couldn't be happier! The vehicle is in pristine condition and gets GREAT gas mileage! I was looking for a more fuel-efficient vehicle in trade for my SUV. The sales team was very patient and helpful when it came to choosing the right vehicle for my family. It is very rare to encounter a car dealership with the level of integrity and respect for the customer you will find at Cross Roads. As a single mother, I have been very weary of how salesmen treat me, and I can honestly say I have been 110% happy with Mr. Hawks and his staff. I have already recommended Cross Roads to many of my friends and relatives. If you are looking for a great deal, with an honest business owner who will treat every customer with the highest level of service, look no further than Cross Roads!

Valerie Wente (new customer in 2012)

 

When it came time to find reliable vehicles for my kids, there was no question where I'd go: Cross Roads! The fact that Jim won't put a car on his lot that he wouldn't be comfortable having his own children drive deeply impressed me, as did the sales team's honest approach and sincere desire to take care of my needs as a customer. Jim and Nick were very accommodating, great to work with, and both my kids drove away in reliable cars that really fit their needs. I couldn't be more pleased with my experience, and will continue to use Cross Roads in the future!

John & Deanna Kitchen (2 cars since 2011)

 

 

Char and I would like to thank you for the great deal on the car that fit our needs. You had several cars in our price range to choose from; any that we test drove would have been great, but our Sebring is perfect for us. Our specific request was a 4-door car, dependable for the amount of travel I do with plenty of room for four adults. The Sebring gave us everything we needed and more. Every car we saw on your lot was clean and the staff was helpful and kind. We so appreciate the way you worked with us. The warranty and knowing your new Service Center is there for us was an added bonus. Thanks again for all you do! We so appreciate Cross Roads and recommend you to all our family and friends!

Scott & Char Gipson (new customer in 2011)

 

 

I visited Cross Roads and my first impression was that the cars were so nice that I would not be able to afford any of them, but Steve was determined to accommodate me. After meeting Jim and the staff, I instantly became comfortable with them and shared my story. I'm a single mother busy running my own business and worried that my credit would be stretched too far to get financing. But today I'm enjoying my new minivan and I'm well on my way to repairing my credit. Thank you so much, Cross Roads! You are a blessing to my daughter and I!

Chrisy Reid (2 cars since 2008)

 

 

I wanted to thank you and your staff. For the FIRST TIME in my life, buying a car was a pleasurable experience! You educated me, treated me fairly, and did exactly what you said you would do. I have told everyone I know about Cross Roads; if this is the way you treat all of your customers, then I easily understand how you get customers for life. You can certainly count me as one from now on. I was worried about everything... Was the price fair? Were the terms good? Would I get a good price for my trade-in? I didn't need to worry. Thanks again!

Doug Wolter (new customer in 2011)

 

 

I purchased my Ford Explorer from Cross Roads almost two years ago now. I've been so pleased
with my purchase. I received a quality vehicle at an amazing value. The sales team there was so helpful and they remained that way even after my purchase. They've advised me on routine maintenance and directed me to the right people who would help me take care of my truck and keep it running great for years to come. The owner Jim Hawks walks in integrity and honesty that I've not seen in other car dealerships. It's been a privilege to refer many members of my congregation and family to him for such a major purchase. I want them to have the best experience and walk away with a car or truck they can rely on. Jim is not going to push or be dishonest. He is as concerned as I am that people get what they need. I will use Cross Roads again for my future needs and be more than happy to refer others to them as well.

Kevin & Maria Kringel (2 cars since 2008)

 

The Fran Cliffe family and friends stopped by to say hi and thanks for helping them purchase some
great vehicles.

A few quotes from our friends:
"Jim goes more than the extra mile."
"Jim helps take care of any concerns that come up."
"If Fran gives them the endorsement, that goes along way with me."
"Yes, I would buy another vehicle from Cross Roads... my immediate family has purchased three within the last year!"

Fran Cliffe Family (13 cars since 2007)

 

My ministry is Christian radio and my work takes me all over the Midwest. My wife works with children and, for both of us, if our cars stop working we stop working. Neither of us ever want to let down our customers so when we were struggling with constant down-time due to car issues, we went to Cross Roads hoping for a solution. In a matter of hours we drove several cars and found the ones that met our needs. Jim worked out a two-car deal to help my family and we've never been happier! Low payments, great looking cars, and now we never have to worry about breakdowns again! Thanks, Cross Roads!

Bryon & Christie Poirier (2 cars since 2011)

 

Thank you to Jim Hawks and his staff for the best car ever! I had been in the market for a newer Jeep and had heard about the customer service at Cross Roads. I sat down with Jim and he asked me to give him my list of desires for my “dream car.” The detailed list seemed impossible to meet, but Jim was determined to find just the right Jeep for me. Cross Roads went above and beyond expectations in getting me the best vehicle, and his staff took care of detailing it and installing some additional parts that customized it just for me! The measure of integrity I heard in Jim’s voice blessed me beyond words. He wasn’t just trying to make a sale; he was searching for the vehicle I REALLY wanted. I have referred many friends to Cross Roads and will continue to do so in the future. I know the staff is honest, and Cross Roads has made my sunset Jeep rides amazing!

Lisa Haynie (new customer in 2007)

 

My wife Tammy and I purchased from you in November of 2009. We not only received awesome service from you during the purchase, but your honesty and authentic concern for our financial needs were met with real sincerity. After having possession or our vehicle for a year and a half now, it has truly been a blessing to our family. You and your staff are great people with a concern for others at the forefront of your business. I've purchased vehicles in the past, but never felt a real effort from other dealerships to help the buyer like you have. It's very unique for an automobile dealership to be as open and honest about sales as you have. Thank you for the kind and professional service. We'll be back to purchase another vehicle in the next 12-18 months. I won't go anyplace else!

Mark & Tammy Atterbury (new customer in 2009)